Frequently Asked Questions

What are the benefits of my digital passport ?

The Mugler digital passport is your bag's identity card, it allows you to:

  • Prove that you are the rightful owner of your bag and protect it with blockchain-secured digital proof of ownership.
  • Access your bag's history: previous owners, production date, etc.
  • Access numerous exclusive advantages and benefit from a unique, personalized link with the brand.
Why do I need to download an application to own it ?

Like any asset registered on a blockchain, your digital passport must be stored in a virtual wallet. This wallet acts as a safe, allowing you to store your digital passport in complete security. In our case this wallet is the .wallet application from our partner Arianee, it's easy to use and secure.

How do I secure my digital passport ?

Your digital certificate is stored in a virtual wallet, which acts as a safe. To secure this safe, you need to save the key and keep it safe. You will be asked to do this as soon as you create your wallet.
Your digital certificate is stored in a virtual wallet, which acts as a safe. To secure this safe, you need to save the key and keep it safe. You will be asked to do this as soon as you create your wallet.

I bought my bag on the secondary market (vestiaire collective, vinted...), how do I get my digital passport ?

Kindly ask the seller (the former owner) to transfer ownership of your bag's digital passport to you.
All the seller has to do is:

  • Click on "transfer" from the digital passport.
  • Choose the "Transfer to another Arianee Wallet" option, then click on "Transfer" to send you a link by email, sms...

If you cannot contact the seller, please contact us at [email protected].

How can I transfer ownership ?
  • Open your Arianee . wallet app
  • Click on "transfer" from the digital passport.
  • Choose the "Transfer to another Arianee Wallet" option, then click on "Transfer" to send a link to the medium of your choice (email, sms...).
What happens if the QR code inside the bag is absent or not scannable ?

Please note only the bags starting Fall / Winter 23 collection come with a digital passport and a QR code. If your bag is part of that or any later collection and you are missing a QR code, please contact us at [email protected]

How can I claim ownership if I don’t have access to the code ?

If for any reason you don’t have your digital passport two factor identification code, please contact us at: [email protected]