Refund policy

returns and exchange

  • returns are accepted within 14 clear days of the date of receipt
  • no exchange possible
  • for further details, please refer to the faq or to the general terms and conditions

 

1. Return Policy and Right of Withdrawal

1.1 As the Purchaser, you have a legal right of withdrawal to return any Product(s) that doesn’t meet your expectations without being required to give any reason or pay any penalty.

1.2 You have fourteen (14) days to exercise your right to return any Product(s). The withdrawal period begins from the date you, or any third party you designate, take physical possession of the Product(s). If you have ordered several Product(s) and they were delivered in multiple parts, the withdrawal period will commence once you, or any third party you designate, have taken physical possession of the last Product or the final part of the delivery.

1.3 To be eligible for a return, the Product(s) must be in its original, brand-new, and perfect condition. The Product(s) should not have been altered through handling beyond what is necessary to determine its nature, characteristics, or proper functioning. Any use that compromises its resale value or violates hygiene and health protection standards pursuant to Article L 221-28, 5° of the Consumer Code will render the Product(s) ineligible for return. The Purchaser assures that the following criteria are met:

    • The Product(s) does not show signs of wear or use;
    • The Product(s) is not damaged or degraded;
    • The identification tag with the disposable seal has not been removed;
    • The Product(s) is returned in its original, undamaged packaging or in packaging that provides a similar standard of protection.

1.4 To initiate a return, the Purchaser must follow these steps:

o   For domestic returns (within France), you will find the DHL return label directly in your order confirmation.

o   For international returns, a €10 fee will be deducted from your refund to cover the cost of your return label. Retrieve the prepaid DHL return shipping label from the email. Check the spam folder if there are issues receiving the email.

    • Pack the Product(s) securely in the original packaging, if possible.
    • Affix the return label to the outside of the package, ensuring the original shipping label is covered.
    •   Drop off the package at any DHL service point or schedule a pickup through DHL.
    • For private Friends & Family sales:

o   For international returns, a €10 fee will be deducted from your refund to cover the cost of your return label. Retrieve the prepaid DHL return shipping label from the email. Check the spam folder if there are issues receiving the email.

o   For domestic returns (within France), return shipping costs are the responsibility of the customer, who must choose their preferred carrier for all orders placed in France. Please send your return to the following address:

NX LIFESTYLE LOGISTICS FRANCE SAS 

Mugler Fashion

110,bis avenue Général Leclerc

Cellule 8.2

93500 Pantin

1.5 Once your return is received and inspected, we will inform you by email whether your return has been accepted. In such cases, your refund will be processed within fourteen (14) business days and credited to the payment method used for your purchase, unless you expressly selected another repayment method.

1.6 We will refund the value of the returned products. For international orders, this refund will be less a €10 return fee. If you choose to return a Product using a delivery method other than the one we offer, you agree to cover any additional expenses that may result.

1.7 If the return conditions mentioned in Article 10.2 and Article 10.3 are not met, we reserve the right to refuse the return and withhold reimbursement. In such cases, we offer the possibility to retrieve the Product(s) through re-delivery, for which you agree to fully cover the expenses. If you do not request the return of the Product(s) or decline the re-delivery, we reserve the right to retain the Product(s) and the corresponding purchase amount.

1.8 For any further information on the scope, contents, or instructions related to the exercise of your withdrawal right, you may contact Customer Service here.